The shipment arrived at 9:30 yesterday. I appreciate your help processing entries and resolving the issue with the airlines. If we reencounter the same problem, I will call you. Thanks to your team as well. You helped me a lot when I made the initial phone call. You answered all my questions and helped me understand the process. Thanks again, and Happy Holidays!”

Thank you for taking care of the urgency and diligence required to ensure the shipment is picked up. Thanks, Bill, for the excellent communication!”